A qualitative cross-national study of cultural influences on mobile data service design

Boreum Choi, Inseoug Lee, Jinwoo Kim, Yunsuk Jeon

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

74 Scopus citations

Abstract

As the use of mobile data services has spread across the globe, the effect of cultural differences on user requirements has become important issue. To date, however, little research has been conducted on the role cultural factors play in the design of mobile data services. This paper proposes a set of critical design attributes for mobile data services that takes cross-cultural differences into account. To determine these attributes, we devised a qualitative method and conducted in-depth long interviews in Korea, Japan, and Finland. We found 52 attributes considered important by mobile data service users, and 11 critical attributes that showed a clear correlation with characteristics of the user's culture. The paper concludes with a discussion of limitations and of implications for developers of mobile data services.

Original languageEnglish
Title of host publicationCHI 2005
Subtitle of host publicationTechnology, Safety, Community: Conference Proceedings - Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages661-670
Number of pages10
ISBN (Print)1581139985, 9781581139983
DOIs
StatePublished - 2005
EventCHI 2005: Technology, Safety, Community - Conference on Human Factors in Computing Systems - Portland, OR, United States
Duration: 2 Apr 20057 Apr 2005

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
ISSN (Print)0274-9696

Conference

ConferenceCHI 2005: Technology, Safety, Community - Conference on Human Factors in Computing Systems
Country/TerritoryUnited States
CityPortland, OR
Period2/04/057/04/05

Keywords

  • Culture
  • Mobile data services
  • Qualitative research

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