TY - GEN
T1 - Designing community of practice systems
T2 - 2017 International Conference on Informatics, Health and Technology, ICIHT 2017
AU - Alshammari, Abdulwahhab O.
AU - Jung, Hyunggu
N1 - Publisher Copyright:
© 2017 IEEE.
PY - 2017/4/13
Y1 - 2017/4/13
N2 - This paper presents a process for designing an online Community of Practice (CoP) system for nurses. First, we used Value Sensitive Design by identifying the four features: benefits, harms, future trend, and pervasiveness of the CoP system to stakeholders. Next, we created two personas that represent direct stakeholders. We then incorporated the four features and personas into value scenarios. Based on the needs and barriers of potential users described in the scenarios, we created a paper prototype and evaluated its usability using three approaches: heuristic evaluation (HE), Wizard-of-Oz, and surveys. Our findings from the HE and Wizard-of-Oz methods demonstrated design flaws, as well as users' needs and barriers in interacting with the prototype. To sum up, this paper demonstrates a design process using personas and Value Sensitive Design. We also show an evaluation process using multiple usability testing methods that could be potentially used in the early stage of development.
AB - This paper presents a process for designing an online Community of Practice (CoP) system for nurses. First, we used Value Sensitive Design by identifying the four features: benefits, harms, future trend, and pervasiveness of the CoP system to stakeholders. Next, we created two personas that represent direct stakeholders. We then incorporated the four features and personas into value scenarios. Based on the needs and barriers of potential users described in the scenarios, we created a paper prototype and evaluated its usability using three approaches: heuristic evaluation (HE), Wizard-of-Oz, and surveys. Our findings from the HE and Wizard-of-Oz methods demonstrated design flaws, as well as users' needs and barriers in interacting with the prototype. To sum up, this paper demonstrates a design process using personas and Value Sensitive Design. We also show an evaluation process using multiple usability testing methods that could be potentially used in the early stage of development.
KW - Design study
KW - Wizard-of-Oz
KW - community of practice
KW - heuristic evaluation
KW - online community of practice
KW - personas
KW - user-centered design
KW - value sensitive design
KW - virtual community of practice
UR - http://www.scopus.com/inward/record.url?scp=85019194217&partnerID=8YFLogxK
U2 - 10.1109/ICIHT.2017.7899005
DO - 10.1109/ICIHT.2017.7899005
M3 - Conference contribution
AN - SCOPUS:85019194217
T3 - 2017 International Conference on Informatics, Health and Technology, ICIHT 2017
BT - 2017 International Conference on Informatics, Health and Technology, ICIHT 2017
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 21 February 2017 through 23 February 2017
ER -