Designing community of practice systems: A value sensitive approach

Abdulwahhab O. Alshammari, Hyunggu Jung

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

Abstract

This paper presents a process for designing an online Community of Practice (CoP) system for nurses. First, we used Value Sensitive Design by identifying the four features: benefits, harms, future trend, and pervasiveness of the CoP system to stakeholders. Next, we created two personas that represent direct stakeholders. We then incorporated the four features and personas into value scenarios. Based on the needs and barriers of potential users described in the scenarios, we created a paper prototype and evaluated its usability using three approaches: heuristic evaluation (HE), Wizard-of-Oz, and surveys. Our findings from the HE and Wizard-of-Oz methods demonstrated design flaws, as well as users' needs and barriers in interacting with the prototype. To sum up, this paper demonstrates a design process using personas and Value Sensitive Design. We also show an evaluation process using multiple usability testing methods that could be potentially used in the early stage of development.

Original languageEnglish
Title of host publication2017 International Conference on Informatics, Health and Technology, ICIHT 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781467387651
DOIs
StatePublished - 13 Apr 2017
Event2017 International Conference on Informatics, Health and Technology, ICIHT 2017 - Riyadh, Saudi Arabia
Duration: 21 Feb 201723 Feb 2017

Publication series

Name2017 International Conference on Informatics, Health and Technology, ICIHT 2017

Conference

Conference2017 International Conference on Informatics, Health and Technology, ICIHT 2017
Country/TerritorySaudi Arabia
CityRiyadh
Period21/02/1723/02/17

Keywords

  • Design study
  • Wizard-of-Oz
  • community of practice
  • heuristic evaluation
  • online community of practice
  • personas
  • user-centered design
  • value sensitive design
  • virtual community of practice

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