I wrote as if i were telling a story to someone i knew. Designing Chatbot Interactions for ExpressiveWriting in Mental Health

So Hyun Park, Anja Thieme, Jeongyun Han, Sungwoo Lee, Wonjong Rhee, Bongwon Suh

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

23 Scopus citations

Abstract

Writing about experiences of trauma and other challenges in life is known to provide measurable health benefits. Though writing for an audience may ensure better benefits, confiding one's most troubled memories in others risks a social stigma. Conversational agents can provide a virtual audience that ensures privacy and allows social disclosure. To understand the writing experience with an agent, we created Diarybot, a chatbot assistant for expressive writing. We designed two versions, Basic and Responsive, to explore the writing experience with and without bot follow-up interactions compared to a Google doc baseline. Findings from a 4-day user study with 30 participants reveal that social disclosure with Diarybot can encourage narrative writing, with relative ease and emotional expression in Basic chat. Responsive chat can mediate social acceptance of the bot and provide guidance for self-reflection in the process. We discuss design reflections on social disclosure with agents in pursuit of wellbeing.

Original languageEnglish
Title of host publicationDIS 2021 - Proceedings of the 2021 ACM Designing Interactive Systems Conference
Subtitle of host publicationNowhere and Everywhere
PublisherAssociation for Computing Machinery, Inc
Pages926-941
Number of pages16
ISBN (Electronic)9781450384766
DOIs
StatePublished - 28 Jun 2021
Event2021 ACM Designing Interactive Systems Conference: Nowhere and Everywhere, DIS 2021 - Virtual, Online, United States
Duration: 28 Jun 20212 Jul 2021

Publication series

NameDIS 2021 - Proceedings of the 2021 ACM Designing Interactive Systems Conference: Nowhere and Everywhere

Conference

Conference2021 ACM Designing Interactive Systems Conference: Nowhere and Everywhere, DIS 2021
Country/TerritoryUnited States
CityVirtual, Online
Period28/06/212/07/21

Keywords

  • chatbots
  • Expressive writing
  • mental health
  • user experience

Fingerprint

Dive into the research topics of 'I wrote as if i were telling a story to someone i knew. Designing Chatbot Interactions for ExpressiveWriting in Mental Health'. Together they form a unique fingerprint.

Cite this